Frequently Asked Questions
Help and advice
We’re here to help answer any queries you might have about your new kitchen or working with The Kitchen Depot.
With information about the process of buying a new kitchen, kitchen design, delivery, installation advice, worktops, and aftercare, we hope you can find a solution to your query.
However, if you are unable to find an answer to your query, please don’t hesitate to get in touch with our team of dedicated designers at your local showroom. With an expert knowledge of kitchens they are undoubtably the best people to speak to if you can’t find the answer here.
Buying your new kitchen
All of our cabinets and units are manufactured right here in the UK in our Glasgow manufacturing plant.
You can find out more about our manufacturing processes and kitchen cabinets here.
We’re a proud member of Made in Britain.
We offer free design advice and planning, and our expert designers are with you every step of the way in your kitchen transformation.You will have an appointment with one of our designers, who will produce beautiful 3D plans of your room based on your ideas, showing how all the elements fit together and work in your unique space. It couldn’t be easier.
We offer a home measuring service completely free of charge. Your appointment can take between 30minutes to an hour to complete. We will visit your home to measure up your kitchen and then arrange a follow up showroom appointment to discuss your kitchen plans and show you your brand new kitchen visuals.
Payment for the Kitchen (minus the installation) is required to be made in full seven days prior to the original estimated delivery date, regardless of whether the delivery date is subsequently revised or amended at your request.
The length of time it takes depends on the space you’re working with. If the kitchen is a small to medium size this can take anything from 3-4 weeks. If it’s a larger project with structural work and additional works required this can take around 5-6 weeks. It all depends on the size and scale of the project. We will always do our best to ensure this is done as efficiently as possible so you are fully satisfied with the completed renovation.
Kitchen installation
Our Fitting Partners are independent local installation businesses. Some of our Fitting Partners have multiple trades covered within their team but also have access to other trades people, including electricians, plumbers, plasterers, tilers, flooring etc who they trust, and will organise everything for you. This means that you only have two people to work with, the Approved Fitting Partner and The Kitchen Depot service team.
We continuously monitor the quality and workmanship of our Fitting Partners and the service that they provide. Our Fitting Partners each have had over a decade experience of fitting kitchens. They all have their own public liability insurance and many of them are members of trade organisations such as The British Institute of Kitchen, Bedroom & Bathroom Installation so you can be confident that they have also been externally verified.
You can find out all about our kitchen fitting service easily here.
Understanding how long a project will take can help you prepare for the disruption to your everyday life that kitchen fitting inevitably brings. It is difficult to provide timings as each kitchen is unique and the time taken will vary depending on room size, materials used, number of fitters and complexity of the job.
With this in mind, it is always our Fitting Partners who will be the ones who will give you the timeframe for your kitchen project and not the Sales Designer. On a particularly big renovation project our Fitting Partner may provide you with a timeline of works.
We regret that we are unable to remove resultant waste material from your premises. This includes all packaging, previous kitchen units, off cuts etc. Should you not want to dispose of this waste yourself you can engage the approved fitting partner to remove this on your behalf, at an additional cost.
All of our fitting partners will complete a detailed pre-sign off inspection with you once the kitchen is near completion. This allows you to identify any elements that do not meet your satisfaction or identify any minor outstanding items so that the fitter can rectify these before it is signed off. Some of these may require additional material or remedial items that may still be outstanding. If you agree that there is less than a day’s work to complete your kitchen, the fitter will expect full payment, minus the £200 final payment amount which will be paid once the final days work is complete. This is to be made at the final sign-off when the fitter returns to complete the agreed outstanding works.
Worktops
Please allow an additional two weeks for template cutting and fitting processes after the units have been fitted. Be prepared that it is unlikely the fitter will be working on your kitchen during this time.
Delivery
Not on every occasion. Please be aware that although ever effort is made to ensure our delivery arrives at the expected time, we can be subject to unexpected delays etc. Therefore, we advise supply only orders should be delivered to your premises the weekday prior to the agreed date of your installer commencing work to avoid any wasted time on your installer’s behalf.
Supply only
Kitchen hardware fittings such as worktop bolts, screws, ‘L’ Brackets, etc are not supplied by The Kitchen Depot. Our showroom supplies a fitter’s pack which includes the basics that our fitters use. However, this is not an exhaustive list of required components, and your installer takes responsibility that any components used are suitable for their intended use.
